Refund Policy

This page summarizes how refunds work for ElevateHR customers and points you to Paddle’s official policy. It should be read together with our Terms of Service. If anything on this page conflicts with Paddle’s policy or mandatory consumer law, the stricter or more favorable rule for you applies.

1. Official policy

The binding document for refunds, withdrawals, and related rules is Paddle’s Refund Policy: https://www.paddle.com/legal/refund-policy. That policy covers topics such as when transactions may be non-refundable, country-specific consumer rights, discretionary refunds, defects, chargebacks, and how to submit a request.

2. How to request a refund or manage billing

Per Paddle’s guidance, you can typically:

• Use the “View receipt” or “Manage subscription” link in your purchase confirmation email from Paddle; or
• Use the support or billing options provided in your receipt or account billing area; or
• Follow the refund request process described in Paddle’s policy (including Paddle buyer support at paddle.net as referenced in their documentation).

Exact steps may change; always follow the current instructions in Paddle’s Refund Policy and your receipt.

3. Subscription access after a refund

If a refund is approved under Paddle’s rules, access to the paid ElevateHR product for that transaction will end as described in Paddle’s policy (for example, when the refund is processed).

4. Product or technical issues

If you have a problem using ElevateHR (bugs, access, or features), you may contact us for help. For refund eligibility and payment disputes, Paddle’s process and policy apply as the payment provider for your purchase.

5. Chargebacks

Paddle’s Refund Policy encourages resolving issues before chargebacks and explains how disputes may affect access. Please review section 6 (and related parts) of Paddle’s policy.

6. Changes

We may update this summary page to reflect how ElevateHR works with Paddle. Paddle’s Refund Policy is maintained by Paddle and may be updated separately; the version in effect for your transaction is the one that applies to that purchase, as stated in their policy.

7. Contact

Refunds and billing: follow Paddle’s Refund Policy and your Paddle receipt / buyer support channels.

ElevateHR product support: Contact us.